Technical Support
Network Operations Center: Available to you around the clock and around the world.
Keeping the lines of communication open is vital to your success. At RigNet, we back our communication services and products with support that begins with our fixed price solutions and continues with 24/7 live monitoring and technical support.
Information to Provide When Reporting a Fault:
- Name
- RigNet Phone Number
- Alternate Phone Number
- Email Address
- Company Name and Location of Site(s) involved
- Description of the problem
A NOC representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.
Escalations occur at the discretion of the on-duty NOC Supervisor. Customers, Regional Leads and Sales can always contact the NOC at any time to escalate. Internal and external clients may request severity or impact escalations at any point they deem necessary through a NOC Supervisor.